Privacy Policy

Privacy Policy

This Privacy Policy describes how our tutoring platform collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

We collect information necessary to provide our tutoring services and improve your experience.

Personal Information

• Name, email address, and contact information
• Profile information and educational background
• Communication preferences and settings
• Account credentials and security information

Educational Information

• Academic records and performance data
• Learning goals and subject preferences
• Tutoring session progress and notes
• Assessment results and feedback
• Educational materials and resources used

Technical Information

• IP address and device information
• Browser type and operating system
• Usage patterns and platform interactions
• Cookies and tracking technologies
• Location data (if permitted)

2. How We Use Your Information

Your information is used to provide, maintain, and improve our services.

3. Information Sharing

We do not sell your personal information to third parties. Information is shared only as necessary.

With Your Consent

• Sharing profile information with matched tutors/parents
• Communication between tutors and parents for sessions
• Sharing progress reports with authorized parties
• Exporting your data upon request

Service Providers

• Email service providers for notifications
• Cloud hosting providers for data storage
• Analytics providers for platform improvement
• Customer support tools and services
• Communication platform providers

Legal Requirements

• When required by law or legal process
• To protect platform safety and security
• To prevent fraud or illegal activities
• To enforce our terms and policies
• In connection with business transfers

4. Data Security

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Regular software updates and patches
• Employee training on data protection
• Incident response and breach notification procedures

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze platform usage.

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)
• You can control cookie settings through your browser
• Some features may not work properly without certain cookies

6. Your Rights and Choices

You have certain rights regarding your personal information and how it is used.

7. Children's Privacy

• Services are intended for users 13 years and older
• Parents/guardians must supervise younger students
• Parent consent is required for students under 13
• We do not knowingly collect data from children under 13
• Parent controls available for student accounts
• Educational content is age-appropriate

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own.

• Data may be stored on servers in multiple countries
• International transfers comply with applicable laws
• Adequate protection measures are implemented
• Standard contractual clauses may be used
• Your rights remain protected regardless of location

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy.

• Active accounts: Data retained while account is active
• Legal requirements: Data retained as required by law
• Business purposes: Data retained for legitimate business needs
• Inactive accounts: Data may be deleted after period of inactivity
• Backup data: May be retained for disaster recovery purposes
• You can request data deletion at any time

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• Policy updates will be posted on our platform
• Significant changes will be communicated directly
• Previous versions will be archived
• Continued use constitutes acceptance of updates
• You can review the update history
• Contact us with questions about changes